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FAQs About Our Foodservice Ingredients

FAQs About Our Foodservice Ingredients

General Questions

Are you a manufacturer or trading company?

We are a direct manufacturer with an in-house R&D lab and full production lines for foodservice-oriented ingredients.

What kind of foodservice ingredients do you supply?

We manufacture bulk ingredients for tea-based beverages and foodservice applications, as well as specialized supplies for fried chicken and hamburgers, and we offer customized solutions.

What certifications do you have for your foodservice products?

Our factory holds ISO22000, HACCP, and Halal certifications. We can provide the requested certificate if needed.

What target markets do you serve for your foodservice ingredients?

We export globally to importers, distributors, central kitchens, quick-service restaurant chains and food-processing factories.

Can you provide standard items and customized formula?

We can provide not only standard spice products but also customized formula development for your spice mix needs.

Sales Questions

What is your MOQ?

Depending on product types, formula complexity and packaging, MOQ will be different. Please contact us for more information about your project based MOQ.

What are your main trade terms?

Our common trade terms are FOB, CFR and CIF. The best option depends on your destination port. Contact us to confirm suitable Incoterms for your project.

Can I get samples before bulk order?

Yes, we can provide lab samples for your reference; you need to pay the sample fee and freight.

Can different items be mixed in one container?

Yes, mixed-container loading is possible, subject to product categories and order volumes. For specific information, please contact our sale team.

What payment methods do you accept?

Our primary payment term is T/T. Alternative payment solutions may be discussed for long-term partnerships.

After Purchase Questions

How do you control the quality of goods from different batches?

Each batch of our products undergoes rigorous in-house lab testing before shipping to ensure its quality and compliance with the initial specifications.

How do you load the goods into a container for the bulk order?

We can use bags or drums to pack the goods and then load them into a container according to international standards.

How long is the shelf life for your foodservice bulk products?

Different products have various expiration dates. The specific information can be found on the specification sheet and packaging.

Can I change something in the order after you start production?

It is not allowed to change any order details during the production process. Still, you are always welcome to contact us to discuss details and find a suitable solution.

What should I do if I received defective or damaged goods?

Please send us pictures and documents with the description of the problem within the agreed time frame, and we will find a solution.

Getting Started Questions

Could you help me select some suitable products for my new menu concept?

Please share with us your menu positioning and cooking workflow, then our team could recommend some matching foodservice ingredient options.

 

What information do I need to provide for a custom-formula project?

Please let us know the target taste, the application scenario, the target mouthfeel, the target cost, the packaging requirement and your target sales market.

 

Is an NDA available for my custom project?

NDA is available upon request to protect your formula and project.

What details should I check when confirming the custom-product specifications?

You need to confirm flavour profile, physical form, packaging, shelf-life, label content and commercial terms.

 

How do I start my first cooperation with your company?

Submit your requirements via our inquiry form. Our sales-R&D team will follow up and help to push the whole project.

Service Support

Can I send you some reference samples for formula replication or adjustment?

Yes, you may send reference samples to our side. Our R&D team will analyse and develop trial products accordingly.

 

Can you revise the formula if I'm not satisfied with the first-round samples?

Multiple rounds of sample iteration are included in the project according to your feedback.

Do you provide shipping documents for customs clearance?

Yes, we will provide commercial invoice, packing list, certificate of origin and other shipping documents for your reference.

Can I re-order the same custom formula I purchased before?

Yes. We will keep stable formula records for your project.

Do you offer after-sales technical support for product application?

We provide technical guidance for kitchen usage, dissolution and cooking parameters for your reference.

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